Welcome to the IEC Online Training FAQ page! Here you will find answers to the most common questions about the Online Training website, as well as helpful tutorial videos. If you have a question not featured here, please contact Technical Support using the form at the bottom of this page.
The requirements for using the CMS are:
Below are common issues that may occur in the IEC Online Training CMS.
Your username is the email address that you used to register your account. If you do not know what email address you used, contact Technical Support by filling out the form below.
If you do not remember your password, you can reset it by clicking the Forgot Password link underneath the Login button. Enter your email address and click Submit. A new password will be sent to you within 30 minutes.
Please allow up to 30 minutes to receive the password reset email. Check your Spam folder to make sure it did not get filtered out of your Inbox.
There are a few reasons you may be receiving this error.
If you still are unable to access your account, please contact Technical Support using the form below.
There is a chance you are already successfully registered in this course. Please log in and check for the access code under your Current Course Enrollments. If you do not see the code you are attempting to register, please contact Technical Support.
You will need to download the latest version of Adobe Flash for your browser. If you are on a mobile device that does not support flash, please see the note about mobile devices below.
Most features will be available on a smartphone or tablet. The exception will be certain simulations that require Flash.
Most likely, your computer is connected to a network with a web filtering service. Check with your system administrator to make sure that both the website for the CMS and the website www.vimeo.com are not blocked.
Your instructor may have time restrictions in place on homework or exams. Check with your instructor if you are unable to open a worksheet or exam.
For assistance regarding topics not presented on the FAQ page, use the form below to contact the CMS Technical Support team.